Privacy Policy

This Privacy Policy explains how Scruggsalot LLC (“AgentIntel,” “we,” or “us”) collects, uses, and discloses information about you. This Privacy Policy applies when you use our websites, tools and other online products and services that link to this Privacy Policy (collectively, our “Services”), receive email from us, engage with us on social media, or otherwise interact with us online.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website or sending you a notification). We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.

Collection of Information

Information You Provide to Us

We collect information you provide directly to us, for example when you create an account, start a subscription, set up your profile and branding, request customer support, or otherwise communicate with us.

The types of personal information we may collect include your name, email address, phone number, postal and billing address, brokerage, headshot, logo, the markets and properties you choose to follow, and any other information you choose to provide.

Payment card details are collected and processed by our payment processor, Stripe. We receive limited information about your payment method, such as the card brand, the last four digits, and the billing name and address.

Information We Collect Automatically When You Interact with Us

When you access or use our Services or otherwise transact business with us, we automatically collect certain information, including:

• Activity Information: We collect information about your activity on our Services, such as the features you use and the content you create, and your interaction with our email messages, including whether you clicked on a link in a message.
• Device and Usage Information: We collect information about how you access our Services, including data about the device and network you use, such as your operating system, browser type, and IP address. We also collect information such as access times, pages viewed, links clicked, and the page you visited before navigating to our Services.
• Information Collected by Cookies and Similar Tracking Technologies: We (and our service providers) use tracking technologies, such as cookies, to collect information about you. Cookies are small data files stored on your device that help us keep you signed in, improve our Services and your experience, see which areas and features of our Services are popular, count visits, and understand campaign effectiveness. For more information about cookies and how to disable them, see theYour ChoicesSection below.

Information We Collect from Other Sources

We receive professional information about real estate agents and offices from multiple listing services and public business sources, and use it to provide the Services.

If you are a customer, we also use this information to verify your MLS membership and to set up your profile and branding, which you can change at any time. We also receive information about your subscription and payment status from our payment processor.

Information We Derive

We may derive information or draw inferences about you based on the information we collect. For example, we may infer your approximate location, such as your city or region, from your IP address. We do not collect the precise location of your device.

On our website we also use the approximate location (country, region and city — never a precise position) that our network provider, Cloudflare, derives from your IP address to pre-select a nearby market for the sample on our home page. That selection happens on our servers, is not stored with your visit, and you can pick any other market from the search.

The typefaces on our website are delivered by Adobe Fonts. To display them, your browser requests the font files from Adobe's servers (use.typekit.net), and Adobe may record that request under its own privacy policy.

Use of Information

We use the information we collect to provide, maintain, and improve our products and services. We also use the information we collect to:

• Verify your MLS membership and set up and personalize your account, reports, and branding;
• Process transactions and send you related information, including confirmations, receipts, and invoices;
• Send you technical notices, security alerts, and support and administrative messages;
• Respond to your comments and questions and provide customer service;
• Communicate with you about products, services, and offers from AgentIntel and provide news and information that we think will interest you (see theYour ChoicesSection below for information about how to opt out of these communications at any time);
• Monitor and analyze trends, usage, and activities in connection with our Services;
• Detect, investigate, and prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity and protect the rights and property of AgentIntel and others;
• Debug to identify and repair errors in our Services;
• Comply with our legal and financial obligations; and
• Carry out any other purpose described to you at the time the information was collected.

Disclosure of Information

We disclose personal information in the following circumstances or as otherwise described in this policy:

• We disclose personal information with vendors, service providers, and consultants that need access to personal information in order to perform services for us, such as companies that assist us with web hosting, payment processing, email delivery and verification, analytics, customer service, image processing, and artificial intelligence services.
• If your account is part of a team or brokerage subscription, the subscription’s owner and administrators can manage your account and see your activity on our Services.
• When you share a report or other content created with our Services, anyone with the link can see it, including the name, contact details, photo, and branding it carries.
• We may disclose personal information if we believe that disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements.
• We may disclose personal information if we believe that your actions are inconsistent with our user agreements or policies, if we believe that you have violated the law, or if we believe it is necessary to protect the rights, property, and safety of AgentIntel, our users, the public, or others.
• We disclose personal information with our lawyers and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests.
• We may disclose personal information in connection with, or during negotiations concerning, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
• We disclose personal information with your consent or at your direction.
• We also use and disclose aggregated or de‑identified information that cannot reasonably be used to identify you.

AI Assistant Connections

When you connect Claude or ChatGPT to AgentIntel, the data returned by AgentIntel's tools is sent to that assistant's provider at your direction. The provider handles that data under the provider's terms and privacy policy.

When you allow a connection, we record the OAuth grant (your authorization for the connected app to access AgentIntel) and a connection event that includes the client's registered name.

You can revoke a connected app's access by opening the Integrations modal in AgentIntel, finding the app under Connected apps, and selecting Revoke access.

Analytics

We use a small number of third‑party services to understand how our Services are used and to support and bill our customers. Our analytics providers are:

• Google Analytics 4, to measure website traffic and how visitors move through our Services; and
• PostHog, to measure product usage, including session recordings and heatmaps, and improve the features we build.

Both use cookies and similar technologies to collect information such as your IP address, browser type, pages viewed, time spent on pages, and links clicked. We also use Help Scout to run support chat and email support, and Stripe to process payments and subscriptions; each receives only the information it needs for that purpose.

We do not run advertising on our Services and we do not use advertising or visitor de‑anonymization trackers on them. You can opt out of Google Analytics measurement across all websites using Google’sbrowser opt‑out add‑on.

Do Not Track

Our Services do not respond to Do Not Track (DNT) signals at this time. DNT is a privacy preference you can set in your web browser to indicate that you do not want certain information about your web page visits tracked and collected across websites.

Your Choices

Account Information

You may update and correct certain account information at any time by logging into your account or emailing us at privacy@agentintel.co. If you would like us to delete your account, email us and we will do so. Please note that we may retain certain information as required by law or for our legitimate business purposes.

Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually adjust your browser settings to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Services.

Communications Preferences

You may opt out of receiving promotional emails from AgentIntel by following the unsubscribe instructions in those emails or by sending your request to us by email at privacy@agentintel.co or by writing to us at Scruggsalot LLC, 1221 S Congress Ave, Ste 813, Austin, Texas 78704. You can also turn off product notification emails in your account settings.

If you opt out, we may still send you administrative, non‑promotional emails, such as those about your account or our ongoing business relations.

Data Retention

We keep personal information for as long as necessary to carry out the purposes described in this Privacy Policy, including keeping your account ready for you if you return after cancelling, to satisfy our legal requirements, and for our other legitimate business purposes. You can ask us to delete your account information at any time.

Security

We take steps to help protect personal information from loss, misuse, and unauthorized access. No online service can be guaranteed to be completely secure, so please keep the email account you use to sign in safe.

Children

Our Services are intended for real estate professionals and are not directed to anyone under 18. We do not knowingly collect personal information from children.

Residents of Certain States

Privacy laws in certain states like California, Colorado, Connecticut, Montana, Oregon, Texas, Utah, and Virginia require additional disclosures and grant their residents certain rights (“State Privacy Laws”). This Section applies to residents of those states.

Additional Disclosures

We collect the following categories of personal information: identifiers, internet and other electronic network activity information, commercial information, professional or employment‑related information, and inferences drawn from any of the collected information. We collect this information from the following categories of sources: directly from you or from the third-party sources identified above. Please see the Collection of Information Section above for more information.

We do not use or disclose sensitive personal information to infer characteristics about you.

We use and disclose personal information for the following purposes and to the following categories of recipients (as described in more detail in the Use and Disclosure of Information sections above):

Your Privacy Rights

Access, Correction, and Deletion

Subject to certain limitations, depending on your state of residence, you have the right to (1) request to know more about and access your personal information, (2) request deletion of your personal information that we collected from or about you, and (3) request correction of inaccurate personal information.

Contact us to exercise these rights.

We may verify your request by asking you to verify your email address and/or provide information related to your recent interactions with us. If we deny your request, you may appeal by contacting us.

Opting Out of Sales, Sharing, and Targeted Advertising

As described in the Analytics section above, we process personal information to understand and improve your experience with our website. We do not sell your personal information, we do not share it for cross‑context behavioral advertising, and we do not engage in targeted advertising. You have the right to opt out of sharing, sales, and targeted advertising at any time, and you may exercise it by clickinghere. We do not knowingly “sell” or “share” personal information about consumers under the age of 16.

Nondiscrimination

We will not treat you differently for exercising your privacy rights.

Authorized Agents

If you are submitting a rights request as an authorized agent, you must submit proof of your authorization to make the request, such as a valid power of attorney or signed permission from the subject of the request. Please do not provide any sensitive personal information in connection with this request, such as a driver’s license or other government-issued ID. In some cases, we may contact the subject of the request for verification. If you are an authorized agent seeking to make a request, please contact us.

Contact Us

If you have any questions about this Privacy Policy, please contact us using the following contact information:

Scruggsalot LLC

1221 S Congress Ave, Ste 813

Austin TX 78704

privacy@agentintel.co